NEW BERLIN, WI
While the US economy is still reeling from the recent financial turmoil, small to medium-sized businesses (SMBs) are driving the economic recovery. In today’s marketplace, the Internet is their gas pedal. Everything, ranging from website marketing, to online transactions, to web-based meetings, to industry research is taking place online. While the Internet has presented businesses with access to an unstinted array of resources, it also brings several dangers. We are all familiar with many of the standard security threats – viruses, SPAM, malware, spyware, etc. – but as technology continues to evolve, business owners face an entirely new set of issues. What are my employees actually doing with their time? Are my employees putting my business at risk? How can I protect my business from internal risks, external risks and risks I haven’t even heard of yet?
Many business owners are able to monitor employee web usage. One of the most prevalent issues facing business owners is the decrease in productivity due to the proliferation of social networking sites, such as Facebook or MySpace. When you walk by in the hallway and see your employees working diligently at their computers, they could very well be flipping through the pictures of their friend’s most recent Vegas trip, or chatting online with other friends. Web monitoring software is an easy fix to this type of problem.
Inappropriate sites, such as non-business related sites, and even adult sites pose an alternate risk in that they can be a reservoir for viruses, phishing, spyware and other malicious software. Internet filtering is a quick way to eliminate these risks, yet many businesses are unaware of the preventative steps one can take.
Phishing is the illegal capture of personal data for criminal use, and many times this can result in the accidental dissemination of sensitive information. The legal risks associated with sharing private information can be detrimental to an organization’s health and can be prevented through tools such as Web Defense Plans or Network Security.
Maintaining an adequate amount of Internet bandwidth for legitimate business use is also critical because different technologies require larger amounts of data to travel through a finite space. There is a myriad of different safeguards available, yet each technology demands different applications, which are why many SMBs are partnering with Technology Advisors and leveraging their expertise.
While many businesses are looking for ways to eliminate overhead, one fix is by increasing the number of virtual workers at their organization. Oftentimes there is a substantial difference between the amount of security at the office as compared to the security of a home office network.
These threats are dynamic. As long as hackers and criminals are in existence, new threats will follow. This is why many SMBs are taking a long term view of technology and aligning themselves with Technology Advisors through strategic partnerships. This allows business owners to alleviate their concerns with technology, delegate the management of their technology to a trusted partner, who can protect their organization proactively. In today’s global marketplace, leveraging outside resources are keeping SMBs on track and profitable.
Thursday, December 2, 2010
Tuesday, November 9, 2010
Phones Plus Educates Customers on Mobile VoIP Technology
Small to Mid-Sized Companies to Benefit
from Latest Advancements in Mobile
Communications Technology
NEW BERLIN, WI —
October 28, 2010 — Phones Plus,
Inc., an industry leader in Unified
Communications, announced today
that recent statistics by the
industry’s leading research firms
are showing that mobile Voice over
Internet Protocol (VoIP) is poised
to revolutionize the
communications industry. This
technological advancement is
increasing profitability and
providing substantial benefits to
small to medium sized businesses
(SMB) across the globe.
Juniper Research, who
specializes in appraising high
growth opportunities for the mobile
markets, “expects the total number
of mobile VoIP users to exceed 100
million by 2012.” Paired with
InStat’s prediction of “288 million
mobile VoIP users by 2013” it’s
easy to see that mobile VoIP is
making its way to the forefront of
communications. Thomas
Sodemann, Vice President of
Phones Plus, Inc. states, “As our
customer’s trusted technology
advisor, we feel obligated to
educate our customers about the
business benefits of mobile VoIP
and how it can enhance the way
they communicate. It’s up to us to
understand where the
communications industry is headed,
but more importantly it’s absolutely
vital that we find the technologies
that make our customers more
profitable.”
Traditional VoIP has been
around since the 90s, but until
recently the Internet has not been
able to adequately support VoIP.
Past developments have stabilized
VoIP’s performance and this
explains the dramatic increase in
demand for the technology,
especially among SMBs. VoIP’s
primary appeal lies in its sizable
cost savings for end users and in a
struggling economy, VoIP was the
blatantly obvious choice for most
business owners. However, for the
past several years SMBs were
limited to only using VoIP at the
office and at home, which deterred
a large section of the population
from deriving the technology’s
benefits. Mobile VoIP “cuts the
cord” and allows users to enjoy all
of the benefits of VoIP technology
from their cell phone. Mobile VoIP
enhances integrations with
applications such as Presence
Management, Find Me Follow Me
and Unified Messaging.
As smart phones, like Apple’s
iPhone and Motorola’s Droid,
continue to grow in popularity, so
does the market for mobile VoIP.
SMB’s are being educated on the
value of mobile VoIP and as a
result, demand for this technology
is accelerating.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has
committed to establishing lasting
business relationships with our
clients. Phones Plus offers
innovative voice, video, and data
networking solutions that increase
our clients’ profitability and gives
them a competitive advantage in
their marketplace.
Phones Plus recognizes the
critical need for a communications
company that combines leading
technology with top-quality service
and support.
Our mission is to provide
exceptional value through managed
services that eliminate
technological obsolescence, ensure
a fixed cost for our business
partners, and maximize the profits,
productivity, image, and
competitive advantage of those
partners. Highly trained and
motivated professionals give you
measurable results.
from Latest Advancements in Mobile
Communications Technology
NEW BERLIN, WI —
October 28, 2010 — Phones Plus,
Inc., an industry leader in Unified
Communications, announced today
that recent statistics by the
industry’s leading research firms
are showing that mobile Voice over
Internet Protocol (VoIP) is poised
to revolutionize the
communications industry. This
technological advancement is
increasing profitability and
providing substantial benefits to
small to medium sized businesses
(SMB) across the globe.
Juniper Research, who
specializes in appraising high
growth opportunities for the mobile
markets, “expects the total number
of mobile VoIP users to exceed 100
million by 2012.” Paired with
InStat’s prediction of “288 million
mobile VoIP users by 2013” it’s
easy to see that mobile VoIP is
making its way to the forefront of
communications. Thomas
Sodemann, Vice President of
Phones Plus, Inc. states, “As our
customer’s trusted technology
advisor, we feel obligated to
educate our customers about the
business benefits of mobile VoIP
and how it can enhance the way
they communicate. It’s up to us to
understand where the
communications industry is headed,
but more importantly it’s absolutely
vital that we find the technologies
that make our customers more
profitable.”
Traditional VoIP has been
around since the 90s, but until
recently the Internet has not been
able to adequately support VoIP.
Past developments have stabilized
VoIP’s performance and this
explains the dramatic increase in
demand for the technology,
especially among SMBs. VoIP’s
primary appeal lies in its sizable
cost savings for end users and in a
struggling economy, VoIP was the
blatantly obvious choice for most
business owners. However, for the
past several years SMBs were
limited to only using VoIP at the
office and at home, which deterred
a large section of the population
from deriving the technology’s
benefits. Mobile VoIP “cuts the
cord” and allows users to enjoy all
of the benefits of VoIP technology
from their cell phone. Mobile VoIP
enhances integrations with
applications such as Presence
Management, Find Me Follow Me
and Unified Messaging.
As smart phones, like Apple’s
iPhone and Motorola’s Droid,
continue to grow in popularity, so
does the market for mobile VoIP.
SMB’s are being educated on the
value of mobile VoIP and as a
result, demand for this technology
is accelerating.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has
committed to establishing lasting
business relationships with our
clients. Phones Plus offers
innovative voice, video, and data
networking solutions that increase
our clients’ profitability and gives
them a competitive advantage in
their marketplace.
Phones Plus recognizes the
critical need for a communications
company that combines leading
technology with top-quality service
and support.
Our mission is to provide
exceptional value through managed
services that eliminate
technological obsolescence, ensure
a fixed cost for our business
partners, and maximize the profits,
productivity, image, and
competitive advantage of those
partners. Highly trained and
motivated professionals give you
measurable results.
Thursday, September 30, 2010
5 Reasons Hosted VoIP is Experiencing Explosive Growth
NEW BERLIN, WI –
September 28, 2010 - Hosted VoIP is quickly
expanding its footprint in the small to mid-sized business (SMB)
marketplace because it dramatically improves an organization’s
profitability, reduces its risk and adds an unmatched level of
flexibility to its current operations. In layman’s terms, hosted VoIP is a
solution which enables businesses to utilize their Internet bandwidth
to handle their communications needs, rather than forcing businesses to rely on traditional
solutions, such as PBX hardware TDM switch that reside on site.
According to a report by AMI Partners, “Hosted VoIP in the
North American SMB market is projected to expand from 2%
market penetration to over 30% by 2014.” Adoption rates are keeping
pace with these aggressive growth projections and these can be
explained by five key reasons:
Cost Structure
In today’s unforgiving economic environment, business
owners are being forced to reexamine their expenses to see
what can be eliminated, minimized, or streamlined. The fundamental
reason that businesses are adopting hosted VoIP technology is because
of the profound effects it has on the bottom line. Since, hosted VoIP is
able to “piggyback” phone usage on top of Internet bandwidth,
SMBs are able to enjoy substantial upfront cost savings, as well as
recurring savings when they implement hosted VoIP. The
reason for this is because businesses don’t need to buy
expensive systems or hardware anymore, instead they’re just
purchasing individual VoIP handsets. Instead of purchasing
hardware products, (PBX systems, desk phones, new cables, etc.)
businesses are receiving softwarecentric value (Connectivity, Call
Tracking and Reporting, Voice-totext transcription, softphones, etc.).
This means that a new phone system is no longer a capital
expenditure, but it’s simply a lower level operating expense. Plus, the
ongoing costs associated with hosted VoIP fluctuates as a
function of demand. It Puts Your Communications on
Auto-Pilot… For an SMB, resources are
scarce. Businesses don’t have the time, nor the resources to spend
dozens of hours training or supporting employees with new
technology. Instead of learning how to program button commands
or memorizing extensions, hosted VoIP requires the most minimal
levels of supervision possible and can be remotely handled by the
unified communications partner. Since it’s run off a simple web
interface, businesses don’t need extra IT staff to manage their
communications. With most providers it takes about five
minutes for someone to explain how you use the interface, and
you’ll probably end up figuring it out for yourself before they even
finish talking. One person can manage all the features, add users
and subtract users, so the IT department can focus on fulfilling
its other duties. Not only does hosted VoIP free-up labor hours,
but since it’s web-based, it can update itself and keep pace with the
ever-changing demands of today’s business environment.
Business Continuity
Power outages and natural disasters are threats facing all
businesses but hosted VoIP provides a way for organizations to
minimize the negative impacts associated with these occurrence.
Businesses are attracted to hosted VoIP’s ability to handle these
situations smoothly. The box that runs an SMB’s communications
system is off-premise in a secure location, and is backed up several
times over. What this ultimately means for organizations is that in
the event of a disaster, the business can continue to operate just as if
nothing had happened.
Scalability
In today’s world, business owners are expected to know
what’s around every corner and they can’t afford to be locked into
inflexible technology. Hosted VoIP enables businesses to
neutralize the risk of the volatile economy. Where traditional phone
systems are affixed to a certain number of employees, hosted VoIP
can provide organizations with the flexibility they need to survive.
Whether scaling up, or scaling down, the costs of adjusting your
communications infrastructure to
meet your needs are miniscule.
Freedom
Emergent businesses in the SMB marketplace are using remote
applications to enhance their productivity, whether they’re in the
office or not. Technology such as softphones enable organizations to
work from any location, at any time and still preserve the same levels of
professionalism exhibited by the largest companies in the market.
Hosted VoIP is an absolutely powerful technology that is driving
profitability and improving employee productivity, while
providing companies with a unique competitive advantage. In today’s
rapidly changing business environment, organizations need to
be agile and they cannot afford to be held hostage by static, on
premise technology. Hosted VoIP gives business owners the freedom
to adopt the latest in communications technology and
the peace of mind that it automatically happens.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has committed to establishing lasting
business relationships with our clients. Phones Plus offers
innovative voice, video, and data networking solutions that increase
our clients’ profitability and gives them a competitive advantage in
their marketplace. Phones Plus recognizes the
critical need for a communications company that combines leading
technology with top-quality service and support.
Our mission is to provide exceptional value through managed
services that eliminate technological obsolescence, ensure
a fixed cost for our business partners, and maximize the profits,
productivity, image, and competitive advantage of those
partners. Highly trained and motivated professionals give you
measurable results.
September 28, 2010 - Hosted VoIP is quickly
expanding its footprint in the small to mid-sized business (SMB)
marketplace because it dramatically improves an organization’s
profitability, reduces its risk and adds an unmatched level of
flexibility to its current operations. In layman’s terms, hosted VoIP is a
solution which enables businesses to utilize their Internet bandwidth
to handle their communications needs, rather than forcing businesses to rely on traditional
solutions, such as PBX hardware TDM switch that reside on site.
According to a report by AMI Partners, “Hosted VoIP in the
North American SMB market is projected to expand from 2%
market penetration to over 30% by 2014.” Adoption rates are keeping
pace with these aggressive growth projections and these can be
explained by five key reasons:
Cost Structure
In today’s unforgiving economic environment, business
owners are being forced to reexamine their expenses to see
what can be eliminated, minimized, or streamlined. The fundamental
reason that businesses are adopting hosted VoIP technology is because
of the profound effects it has on the bottom line. Since, hosted VoIP is
able to “piggyback” phone usage on top of Internet bandwidth,
SMBs are able to enjoy substantial upfront cost savings, as well as
recurring savings when they implement hosted VoIP. The
reason for this is because businesses don’t need to buy
expensive systems or hardware anymore, instead they’re just
purchasing individual VoIP handsets. Instead of purchasing
hardware products, (PBX systems, desk phones, new cables, etc.)
businesses are receiving softwarecentric value (Connectivity, Call
Tracking and Reporting, Voice-totext transcription, softphones, etc.).
This means that a new phone system is no longer a capital
expenditure, but it’s simply a lower level operating expense. Plus, the
ongoing costs associated with hosted VoIP fluctuates as a
function of demand. It Puts Your Communications on
Auto-Pilot… For an SMB, resources are
scarce. Businesses don’t have the time, nor the resources to spend
dozens of hours training or supporting employees with new
technology. Instead of learning how to program button commands
or memorizing extensions, hosted VoIP requires the most minimal
levels of supervision possible and can be remotely handled by the
unified communications partner. Since it’s run off a simple web
interface, businesses don’t need extra IT staff to manage their
communications. With most providers it takes about five
minutes for someone to explain how you use the interface, and
you’ll probably end up figuring it out for yourself before they even
finish talking. One person can manage all the features, add users
and subtract users, so the IT department can focus on fulfilling
its other duties. Not only does hosted VoIP free-up labor hours,
but since it’s web-based, it can update itself and keep pace with the
ever-changing demands of today’s business environment.
Business Continuity
Power outages and natural disasters are threats facing all
businesses but hosted VoIP provides a way for organizations to
minimize the negative impacts associated with these occurrence.
Businesses are attracted to hosted VoIP’s ability to handle these
situations smoothly. The box that runs an SMB’s communications
system is off-premise in a secure location, and is backed up several
times over. What this ultimately means for organizations is that in
the event of a disaster, the business can continue to operate just as if
nothing had happened.
Scalability
In today’s world, business owners are expected to know
what’s around every corner and they can’t afford to be locked into
inflexible technology. Hosted VoIP enables businesses to
neutralize the risk of the volatile economy. Where traditional phone
systems are affixed to a certain number of employees, hosted VoIP
can provide organizations with the flexibility they need to survive.
Whether scaling up, or scaling down, the costs of adjusting your
communications infrastructure to
meet your needs are miniscule.
Freedom
Emergent businesses in the SMB marketplace are using remote
applications to enhance their productivity, whether they’re in the
office or not. Technology such as softphones enable organizations to
work from any location, at any time and still preserve the same levels of
professionalism exhibited by the largest companies in the market.
Hosted VoIP is an absolutely powerful technology that is driving
profitability and improving employee productivity, while
providing companies with a unique competitive advantage. In today’s
rapidly changing business environment, organizations need to
be agile and they cannot afford to be held hostage by static, on
premise technology. Hosted VoIP gives business owners the freedom
to adopt the latest in communications technology and
the peace of mind that it automatically happens.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has committed to establishing lasting
business relationships with our clients. Phones Plus offers
innovative voice, video, and data networking solutions that increase
our clients’ profitability and gives them a competitive advantage in
their marketplace. Phones Plus recognizes the
critical need for a communications company that combines leading
technology with top-quality service and support.
Our mission is to provide exceptional value through managed
services that eliminate technological obsolescence, ensure
a fixed cost for our business partners, and maximize the profits,
productivity, image, and competitive advantage of those
partners. Highly trained and motivated professionals give you
measurable results.
Thursday, September 2, 2010
If You’re Dialing a 1 or a 9 Before You Make a Phone Call, Something’s Wrong…
Thomas Sodemann of Phones Plus Explains How SIP is Sweeping
the Industry Off Its Feet…
NEW BERLIN, WI – August 31, 2010 – Recent developments in technology have rapidly changed the way companies are communicating to their employees, customers and business partners. How can you tell? Try dialing an outside line beginning with the area code or the number first. Those calls that go through are utilizing today’s voice and data transport of choice, Session Initiation Protocol (SIP). If you have to dial a 1 or a 9 before you make a phone call, you might as well be using smoke signals to communicate. Now ready for prime time, SIP has opened the floodgates for small to mid-sized businesses to benefit from greater business applications, reduced costs, and enhanced efficiency.
SIP is an Internet-based protocol that is enabling an unseen level of flexibility to end-users. Similar to the way Apple’s iPhone redefined what we expect from our cell phone’s functionality, SIP is on the leading edge of Unified Communications. The convergence of voice and data onto the same network has forced the demand in the marketplace for a single solution. SIP is the “missing link” required to connect these two networks and the cost justifications are supporting this transition.
What makes SIP so special?
In simple terms, SIP supports any form of real-time communication regardless of whether the content is voice, video, instant messaging, or a collaboration application. Additionally, SIP enables users to inform others of their status, their availability, and how they can be contacted before communication is even initiated. Due to the nature of IP communications, these benefits often cost justify and provide business owners the return on investment they need to run their businesses efficiently and effectively.
SIP grows up…
SIP is no longer in its infancy. According to Frost & Sullivan, SIP trunks will increase from 950,000 in 2006 to about 14.52 million in 2012. The early majority is beginning to see SIP’s value and adoption is increasing at an accelerating rate. The core reason SIP is here to stay is because it’s simple. Rather than having to track, analyze and spend money managing several different streams of communication, SIP gives businesses a single transport to focus on. A few years ago the market didn’t have the capability to properly support SIP, but technology has evolved.
For most companies, the transition to SIP will come with all new technology including a phone system containing all of the latest applications that drive profitability, employee productivity and competitive advantages. By eliminating traditional phone lines and turning to SIP, the ROI for new equipment comes in a matter of months rather than years. With the recent AT&T statement advising the federal government to move away from "plain-old telephone service", known in the industry as POTS and the Public Switched Telephone Network (PSTN), SIP is eventually inevitable for all businesses. So the question becomes why not benefit from SIP now and gain a leg up on the competition, instead of waiting for the train to pass you by later. The SIP train is here… all aboard.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has committed to establishing lasting business relationships with our clients. Phones Plus offers innovative voice, video, and data networking solutions that increase our clients’ profitability and gives them a competitive advantage in their marketplace.
Phones Plus recognizes the critical need for a communications company that combines leading technology with top-quality service and support.
Our mission is to provide exceptional value through managed services that eliminate technological obsolescence, ensure a fixed cost for our business partners, and maximize the profits, productivity, image, and competitive advantage of those partners. Highly trained and motivated professionals give you measurable results.
the Industry Off Its Feet…
NEW BERLIN, WI – August 31, 2010 – Recent developments in technology have rapidly changed the way companies are communicating to their employees, customers and business partners. How can you tell? Try dialing an outside line beginning with the area code or the number first. Those calls that go through are utilizing today’s voice and data transport of choice, Session Initiation Protocol (SIP). If you have to dial a 1 or a 9 before you make a phone call, you might as well be using smoke signals to communicate. Now ready for prime time, SIP has opened the floodgates for small to mid-sized businesses to benefit from greater business applications, reduced costs, and enhanced efficiency.
SIP is an Internet-based protocol that is enabling an unseen level of flexibility to end-users. Similar to the way Apple’s iPhone redefined what we expect from our cell phone’s functionality, SIP is on the leading edge of Unified Communications. The convergence of voice and data onto the same network has forced the demand in the marketplace for a single solution. SIP is the “missing link” required to connect these two networks and the cost justifications are supporting this transition.
What makes SIP so special?
In simple terms, SIP supports any form of real-time communication regardless of whether the content is voice, video, instant messaging, or a collaboration application. Additionally, SIP enables users to inform others of their status, their availability, and how they can be contacted before communication is even initiated. Due to the nature of IP communications, these benefits often cost justify and provide business owners the return on investment they need to run their businesses efficiently and effectively.
SIP grows up…
SIP is no longer in its infancy. According to Frost & Sullivan, SIP trunks will increase from 950,000 in 2006 to about 14.52 million in 2012. The early majority is beginning to see SIP’s value and adoption is increasing at an accelerating rate. The core reason SIP is here to stay is because it’s simple. Rather than having to track, analyze and spend money managing several different streams of communication, SIP gives businesses a single transport to focus on. A few years ago the market didn’t have the capability to properly support SIP, but technology has evolved.
For most companies, the transition to SIP will come with all new technology including a phone system containing all of the latest applications that drive profitability, employee productivity and competitive advantages. By eliminating traditional phone lines and turning to SIP, the ROI for new equipment comes in a matter of months rather than years. With the recent AT&T statement advising the federal government to move away from "plain-old telephone service", known in the industry as POTS and the Public Switched Telephone Network (PSTN), SIP is eventually inevitable for all businesses. So the question becomes why not benefit from SIP now and gain a leg up on the competition, instead of waiting for the train to pass you by later. The SIP train is here… all aboard.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has committed to establishing lasting business relationships with our clients. Phones Plus offers innovative voice, video, and data networking solutions that increase our clients’ profitability and gives them a competitive advantage in their marketplace.
Phones Plus recognizes the critical need for a communications company that combines leading technology with top-quality service and support.
Our mission is to provide exceptional value through managed services that eliminate technological obsolescence, ensure a fixed cost for our business partners, and maximize the profits, productivity, image, and competitive advantage of those partners. Highly trained and motivated professionals give you measurable results.
Tuesday, August 24, 2010
New Webinar Series
Hi again everyone. I wanted to write something today to give all of our current and potential future customers some information on upcoming events here at Phones Plus.
First of all, we are coming up with a monthly webinar series which will start some time this fall when all of the hustle and bustle of summer calms down a bit for us all. These webinars will focus on the very important offerings of our partners. We will most likely start with Do IT Smarter, our partner who provides on and off site data backup and recovery. They provide solutions that range from simple on site back up to a version with a year of data retention and a full virtual server for minimal down time if your network should happen to fail. We feel it is very important to supply you with information on this valuable service because of the research included in our press release on the topic which says that 70% of businesses that suffer serious data loss are out of business within the next 2 years. We are going the extra mile to expand our offerings so we can provide a more global approach to business, allowing our customers to come to us for help with a wide range of needs.
Other partners that will be included in this webinar series will be a conferencing service, our VoIP provider, disaster recovery for if your phones go down along with others as we see a need to provide further information on new technology. If there is something you would like to learn more about, please do not hesitate to let us know what you would like us to cover and we will do our best to provide that information.
In other Phones Plus news, our most recent addition to the Phones Plus family, Bryn, our new trainer is working on revamping all of our training materials to make them more user friendly. She has just been through some intensive Zultys training so she is well versed on not only features, but the administrative side of those products as well. She is also working on developing a web series of her own which will be called Feature Friday. As we get closer to deploying this series, I will be sure to give you some more information on what is going to be covered.
This is a busy time for us here at Phones Plus and we are thrilled to be helping so many people find great solutions to their telecommunications needs. If you have any questions about our products, our partners, or any service we provide, please feel free to contact us any time. We are here to help! Thanks so much for checking in and have a great week everyone.
Phones Plus, Inc.
2745 S Calhoun Rd
New Berlin, WI 53151
262-784-2311
First of all, we are coming up with a monthly webinar series which will start some time this fall when all of the hustle and bustle of summer calms down a bit for us all. These webinars will focus on the very important offerings of our partners. We will most likely start with Do IT Smarter, our partner who provides on and off site data backup and recovery. They provide solutions that range from simple on site back up to a version with a year of data retention and a full virtual server for minimal down time if your network should happen to fail. We feel it is very important to supply you with information on this valuable service because of the research included in our press release on the topic which says that 70% of businesses that suffer serious data loss are out of business within the next 2 years. We are going the extra mile to expand our offerings so we can provide a more global approach to business, allowing our customers to come to us for help with a wide range of needs.
Other partners that will be included in this webinar series will be a conferencing service, our VoIP provider, disaster recovery for if your phones go down along with others as we see a need to provide further information on new technology. If there is something you would like to learn more about, please do not hesitate to let us know what you would like us to cover and we will do our best to provide that information.
In other Phones Plus news, our most recent addition to the Phones Plus family, Bryn, our new trainer is working on revamping all of our training materials to make them more user friendly. She has just been through some intensive Zultys training so she is well versed on not only features, but the administrative side of those products as well. She is also working on developing a web series of her own which will be called Feature Friday. As we get closer to deploying this series, I will be sure to give you some more information on what is going to be covered.
This is a busy time for us here at Phones Plus and we are thrilled to be helping so many people find great solutions to their telecommunications needs. If you have any questions about our products, our partners, or any service we provide, please feel free to contact us any time. We are here to help! Thanks so much for checking in and have a great week everyone.
Phones Plus, Inc.
2745 S Calhoun Rd
New Berlin, WI 53151
262-784-2311
Monday, August 16, 2010
Customer Advocate
Happy Monday everyone! Todaqy I am blogging about the addition of a new position at Phones Plus... We have moved someone into the Customer Advocate position to better serve our customers here at Phones Plus. The idea behind a Customer Advocate is to help our existing customer base optimize their communication to make their business more profitable and productive. The ways this is accomplished is through taking a global approach to looking at business. That means if you are seeing your customer advocate, they should be collecting your phone, cellular and internet bills so he or she can optimize every part of your telecommunications.
A Customer Advocate is important to your business because they are meant to keep your technology on the right track as well as keeping you educated on what is happening in the world of telecommunications technology. If there is a new technology available that would benefit your business, it is your Customer Advocate's duty to make sure you are aware of that technology so you can decide if now is the time to look into it or not.
A customer Advocate can help you with moves, adds or changes to your system - meaning that if you need to move a phone from one desk to another or add a phone or some new technology or make changes to call flow, etc. Your Customer Advocate can help ensure that you do not recieve any invoices from Phones Plus other than for new equipment (and you get a discount on that!) by showing you our Partnership Plan and explaining to you how it works.
The most important thing for you to remember is that your Customer Advocate is meant to help you keep your competetive edge in business, so take advantage of the help and knowledge your Advocate is ready to offer you. If you have any questions regarding Customer Advocacy or would like to speak to a Customer Advocate at Phones Plus, please call 262-784-2311. Thanks for taking the time to read the post today and have a great week everyone!
A Customer Advocate is important to your business because they are meant to keep your technology on the right track as well as keeping you educated on what is happening in the world of telecommunications technology. If there is a new technology available that would benefit your business, it is your Customer Advocate's duty to make sure you are aware of that technology so you can decide if now is the time to look into it or not.
A customer Advocate can help you with moves, adds or changes to your system - meaning that if you need to move a phone from one desk to another or add a phone or some new technology or make changes to call flow, etc. Your Customer Advocate can help ensure that you do not recieve any invoices from Phones Plus other than for new equipment (and you get a discount on that!) by showing you our Partnership Plan and explaining to you how it works.
The most important thing for you to remember is that your Customer Advocate is meant to help you keep your competetive edge in business, so take advantage of the help and knowledge your Advocate is ready to offer you. If you have any questions regarding Customer Advocacy or would like to speak to a Customer Advocate at Phones Plus, please call 262-784-2311. Thanks for taking the time to read the post today and have a great week everyone!
Wednesday, August 4, 2010
The Value of Call Recording
Want to Streamline Your Business and Provide a Better Customer Experience?
Using the Right Communications Technology Will Help You Do Just That
Phones Plus Explains the Value of Call Recording and Why Businesses Should Care
NEW BERLIN, WI – July 30, 2010 - When a business owner is looking to set up the phones within his company, he can’t help but be overwhelmed with complex terms like VoIP, SIP, Hosted VoIP, PBX Systems, Managed Services, and Unified Communications. In today’s world, a business owner is expected to understand the relevance and significance of every single feature that their Unified Communications provider offers. However, many business owners don’t receive the proper explanation as to how that feature can be applied to benefit their organization. Some of the usages of the Call Recording feature make it one of the top features a business owner should take into consideration when examining their communications needs.
The most obvious application of Call Recording is in situations that deal with liability. Professionals who deal with the dissemination of sensitive information should be using Call Recording at all times, it is the easiest way to ensure compliance to procedures and reduce the risk of litigation. Call Recording is indispensible to both the Medical and Legal fields and it would be reckless for an organization to continue to run itself without implementing this technology.
One of the other usages of Call Recording, which is often overlooked, is as a training tool for a sales team. When a salesperson is given the opportunity to record his or her calls, they can review their recordings to improve their skills and understand how they really sound when they’re communicating with prospects. This easy to use tool helps managers coach salespeople in a constructive manner and improve the overall health of the company. Customer service representatives are also well suited to take advantage of this type of function when working with customers. When a conversation takes a turn and needs to be recorded, contemporary Call Recording technology provides users with a way to record a conversation even after a call has been initiated. Users can then add their own comments and send that recording as an attachment in an email. This simple, but necessary technology, is allowing professionals to collaborate, create accountability and improve their businesses like never before.
From my experiences, most companies would be shocked by what their employees are saying, how they’re saying it, and what message they’re communicating to the outside world. I couldn’t imagine running a sales force without giving our salespeople the ability to listen to their own recordings. This tool is as valuable as it is practical, and it has provided our organization with a much-needed competitive advantage even in today’s markets.
As the world continues to flatten, more companies are entering existing markets, while even more competitors are extending their reach into new markets. The added pressure of the financial crisis is pushing businesses harder than ever to find new ways to differentiate themselves. In order to stay competitive, businesses need to leverage technologies in order to create competitive advantages for themselves. Call Recording is one the simplest and most cost-effective ways to accomplish this, so it’s only a matter of time before this becomes an industry standard. In sum, if you haven’t started using Call Recording … you will.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has committed to establishing lasting business relationships with our clients. Phones Plus offers innovative voice, video, and data networking solutions that increase our clients’ profitability and gives them a competitive advantage in their marketplace.
Phones Plus recognizes the critical need for a communications company that combines leading technology with top-quality service and support.
Our mission is to provide exceptional value through managed services that eliminate technological obsolescence, ensure a fixed cost for our business partners, and maximize the profits, productivity, image, and competitive advantage of those partners. Highly trained and motivated professionals give you measurable results.
Using the Right Communications Technology Will Help You Do Just That
Phones Plus Explains the Value of Call Recording and Why Businesses Should Care
NEW BERLIN, WI – July 30, 2010 - When a business owner is looking to set up the phones within his company, he can’t help but be overwhelmed with complex terms like VoIP, SIP, Hosted VoIP, PBX Systems, Managed Services, and Unified Communications. In today’s world, a business owner is expected to understand the relevance and significance of every single feature that their Unified Communications provider offers. However, many business owners don’t receive the proper explanation as to how that feature can be applied to benefit their organization. Some of the usages of the Call Recording feature make it one of the top features a business owner should take into consideration when examining their communications needs.
The most obvious application of Call Recording is in situations that deal with liability. Professionals who deal with the dissemination of sensitive information should be using Call Recording at all times, it is the easiest way to ensure compliance to procedures and reduce the risk of litigation. Call Recording is indispensible to both the Medical and Legal fields and it would be reckless for an organization to continue to run itself without implementing this technology.
One of the other usages of Call Recording, which is often overlooked, is as a training tool for a sales team. When a salesperson is given the opportunity to record his or her calls, they can review their recordings to improve their skills and understand how they really sound when they’re communicating with prospects. This easy to use tool helps managers coach salespeople in a constructive manner and improve the overall health of the company. Customer service representatives are also well suited to take advantage of this type of function when working with customers. When a conversation takes a turn and needs to be recorded, contemporary Call Recording technology provides users with a way to record a conversation even after a call has been initiated. Users can then add their own comments and send that recording as an attachment in an email. This simple, but necessary technology, is allowing professionals to collaborate, create accountability and improve their businesses like never before.
From my experiences, most companies would be shocked by what their employees are saying, how they’re saying it, and what message they’re communicating to the outside world. I couldn’t imagine running a sales force without giving our salespeople the ability to listen to their own recordings. This tool is as valuable as it is practical, and it has provided our organization with a much-needed competitive advantage even in today’s markets.
As the world continues to flatten, more companies are entering existing markets, while even more competitors are extending their reach into new markets. The added pressure of the financial crisis is pushing businesses harder than ever to find new ways to differentiate themselves. In order to stay competitive, businesses need to leverage technologies in order to create competitive advantages for themselves. Call Recording is one the simplest and most cost-effective ways to accomplish this, so it’s only a matter of time before this becomes an industry standard. In sum, if you haven’t started using Call Recording … you will.
ABOUT PHONES PLUS, INC.
Since 1981, Phones Plus has committed to establishing lasting business relationships with our clients. Phones Plus offers innovative voice, video, and data networking solutions that increase our clients’ profitability and gives them a competitive advantage in their marketplace.
Phones Plus recognizes the critical need for a communications company that combines leading technology with top-quality service and support.
Our mission is to provide exceptional value through managed services that eliminate technological obsolescence, ensure a fixed cost for our business partners, and maximize the profits, productivity, image, and competitive advantage of those partners. Highly trained and motivated professionals give you measurable results.
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