Phones Plus, Inc.


Monday, May 24, 2010

Transparency – Just a darn cool tool

I am sure that there are a fair few people out there who have no clue what network transparency means or how it can be used to make life much easier in businesses with multiple offices. What transparency does is make many physical locations appear to outside callers to be under one roof, rather than spread about in different towns, cities, or even states.

Transparency is a great tool because it makes life easier in offices that work closely together even if they are not geographically close together. Say we have a building in Milwaukee and another one in Chicago where management has to work together on a deal. When they need to ask questions of one another, the manager in the Milwaukee office can simply dial the extension of the manager in Chicago to whom he wishes to speak and they are connected. No call had to be placed, no secretary had to pick up or transfer the call – it was all done as an interoffice page.

The same holds true with transferring calls and conferencing in additional people who need to consult on what is being discussed. An example is that a call comes into the Chicago office but the person actually needs to talk to someone in the Milwaukee office. Rather than having that customer hang up and call the other office, Chicago can just transfer the call to Milwaukee with no disruption to the call. It makes the flow of business very smooth and seamless. Another example is now that the caller is talking to the right person in the Milwaukee office, they need to ask some questions of someone in the Chicago office. The person in the Chicago office can easily be conferenced in to the call so everyone who needs to be in on the conversation is there and contributing.

Having this tool makes life easier for everyone – especially your customers. Just think of how frustrated you get when you call to try and get something taken care of and you are told to hang up and call this other number for another department. It is frustrating and in this day and age, totally unnecessary for businesses to have to function that way. Transparency is a tool for not only making your life easier as an employee, but makes life easier for the people you need to survive in business… Your customers. That is really the key to the whole thing - giving your customers the easiest solution to communicating with the people they need to reach in your company. It will make your business much more productive and your customers happy that they don’t get the runaround when just trying to get things accomplished.

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