Phones Plus, Inc.


Tuesday, August 24, 2010

New Webinar Series

Hi again everyone.  I wanted to write something today to give all of our current and potential future customers some information on upcoming events here at Phones Plus. 
First of all, we are coming up with a monthly webinar series which will start some time this fall when all of the hustle and bustle of summer calms down a bit for us all.  These webinars will focus on the very important offerings of our partners.  We will most likely start with Do IT Smarter, our partner who provides on and off site data backup and recovery.  They provide solutions that range from simple on site back up to a version with a year of data retention and a full virtual server for minimal down time if your network should happen to fail.  We feel it is very important to supply you with information on this valuable service because of the research included in our press release on the topic which says that 70% of businesses that suffer serious data loss are out of business within the next 2 years.  We are going the extra mile to expand our offerings so we can provide a more global approach to business, allowing our customers to come to us for help with a wide range of needs.
Other partners that will be included in this webinar series will be a conferencing service, our VoIP provider, disaster recovery for if your phones go down along with others as we see a need to provide further information on new technology.  If there is something you would like to learn more about, please do not hesitate to let us know what you would like us to cover and we will do our best to provide that information. 
In other Phones Plus news, our most recent addition to the Phones Plus family, Bryn, our new trainer is working on revamping all of our training materials to make them more user friendly.  She has just been through some intensive Zultys training so she is well versed on not only features, but the administrative side of those products as well.  She is also working on developing a web series of her own which will be called Feature Friday.  As we get closer to deploying this series, I will be sure to give you some more information on what is going to be covered.
This is a busy time for us here at Phones Plus and we are thrilled to be helping so many people find great solutions to their telecommunications needs.  If you have any questions about our products, our partners, or any service we provide, please feel free to contact us any time.  We are here to help!  Thanks so much for checking in and have a great week everyone.

Phones Plus, Inc.
2745 S Calhoun Rd
New Berlin, WI 53151

Monday, August 16, 2010

Customer Advocate

Happy Monday everyone!  Todaqy I am blogging about the addition of a new position at Phones Plus...  We have moved someone into the Customer Advocate position to better serve our customers here at Phones Plus.  The idea behind a Customer Advocate is to help our existing customer base optimize their communication to make their business more profitable and productive.  The ways this is accomplished is through taking a global approach to looking at business.  That means if you are seeing your customer advocate, they should be collecting your phone, cellular and internet bills so he or she can optimize every part of your telecommunications.
A Customer Advocate is important to your business because they are meant to keep your technology on the right track as well as keeping you educated on what is happening in the world of telecommunications technology.  If there is a new technology available that would benefit your business, it is your Customer Advocate's duty to make sure you are aware of that technology so you can decide if now is the time to look into it or not. 
A customer Advocate can help you with moves, adds or changes to your system - meaning that if you need to move a phone from one desk to another or add a phone or some new technology or make changes to call flow, etc.  Your Customer Advocate can help ensure that you do not recieve any invoices from Phones Plus other than for new equipment (and you get a discount on that!) by showing you our Partnership Plan and explaining to you how it works.
The most important thing for you to remember is that your Customer Advocate is meant to help you keep your competetive edge in business, so take advantage of the help and knowledge your Advocate is ready to offer you.  If you have any questions regarding Customer Advocacy or would like to speak to a Customer Advocate at Phones Plus, please call 262-784-2311.  Thanks for taking the time to read the post today and have a great week everyone!

Wednesday, August 4, 2010

The Value of Call Recording

Want to Streamline Your Business and Provide a Better Customer Experience?

Using the Right Communications Technology Will Help You Do Just That

Phones Plus Explains the Value of Call Recording and Why Businesses Should Care

NEW BERLIN, WI – July 30, 2010 - When a business owner is looking to set up the phones within his company, he can’t help but be overwhelmed with complex terms like VoIP, SIP, Hosted VoIP, PBX Systems, Managed Services, and Unified Communications. In today’s world, a business owner is expected to understand the relevance and significance of every single feature that their Unified Communications provider offers. However, many business owners don’t receive the proper explanation as to how that feature can be applied to benefit their organization. Some of the usages of the Call Recording feature make it one of the top features a business owner should take into consideration when examining their communications needs.

The most obvious application of Call Recording is in situations that deal with liability. Professionals who deal with the dissemination of sensitive information should be using Call Recording at all times, it is the easiest way to ensure compliance to procedures and reduce the risk of litigation. Call Recording is indispensible to both the Medical and Legal fields and it would be reckless for an organization to continue to run itself without implementing this technology.

One of the other usages of Call Recording, which is often overlooked, is as a training tool for a sales team. When a salesperson is given the opportunity to record his or her calls, they can review their recordings to improve their skills and understand how they really sound when they’re communicating with prospects. This easy to use tool helps managers coach salespeople in a constructive manner and improve the overall health of the company. Customer service representatives are also well suited to take advantage of this type of function when working with customers. When a conversation takes a turn and needs to be recorded, contemporary Call Recording technology provides users with a way to record a conversation even after a call has been initiated. Users can then add their own comments and send that recording as an attachment in an email. This simple, but necessary technology, is allowing professionals to collaborate, create accountability and improve their businesses like never before.

From my experiences, most companies would be shocked by what their employees are saying, how they’re saying it, and what message they’re communicating to the outside world. I couldn’t imagine running a sales force without giving our salespeople the ability to listen to their own recordings. This tool is as valuable as it is practical, and it has provided our organization with a much-needed competitive advantage even in today’s markets.

As the world continues to flatten, more companies are entering existing markets, while even more competitors are extending their reach into new markets. The added pressure of the financial crisis is pushing businesses harder than ever to find new ways to differentiate themselves. In order to stay competitive, businesses need to leverage technologies in order to create competitive advantages for themselves. Call Recording is one the simplest and most cost-effective ways to accomplish this, so it’s only a matter of time before this becomes an industry standard. In sum, if you haven’t started using Call Recording … you will.


Since 1981, Phones Plus has committed to establishing lasting business relationships with our clients. Phones Plus offers innovative voice, video, and data networking solutions that increase our clients’ profitability and gives them a competitive advantage in their marketplace.

Phones Plus recognizes the critical need for a communications company that combines leading technology with top-quality service and support.

Our mission is to provide exceptional value through managed services that eliminate technological obsolescence, ensure a fixed cost for our business partners, and maximize the profits, productivity, image, and competitive advantage of those partners. Highly trained and motivated professionals give you measurable results.