Training Information for Business Telecommunication System – Helpful or Horrifying?

Anyone who has worked in a business with a professional telecommunication system knows that these systems occasionally experience technical issues. From having to program the phone for the first time to reprogramming the phones for new staff to general troubleshooting, I think most people who have had to deal with those issues would agree… Telecommunication system manufacturers’ handbooks and training materials can be pretty scary.


As an example, I met an office manager whose office has an old Merlin system or something (it was a system that I had never heard of at the time I was speaking to her) and she was talking about how frustrating it is to have small issues with that Merlin system arise. The reason was that whenever something small and seemingly easy to troubleshoot happened, she would go to the admin phone and follow the directions in the manual to get her desired result. She said that it appeared as if something different happened each time she performed the same function on that admin phone and eventually, she would just give up and call in the IT person.

There is no good reason why it should work that way… Training materials and manuals should be straightforward tools that help you get the job done without having to call your IT person to come out (and charge you for the visit) for basic functions on your system. Good news! Here at Phones Plus, our training department is coming up with innovative (and best of all simple!) training tools and quick reference guides to help our Toshiba and Zultys customers through the basic functions of their telecommunication system. I have seen the material myself and I think it is going to change the way our customers view their telecommunication systems – they will no longer be this huge challenge to manage and work with. Instead, there will be understandable material that showcases how easy making simple changes to your phones can really be. Don’t get me wrong, for the big stuff it is still a good idea to have an IT person on standby, however there is a lot that you can do for yourself too.

So, what does one do if they are not our customer, or do not have a Toshiba or Zultys system in their office? Well, jump on the bandwagon friends! These are great phones, great platforms and if you already have a Toshiba or Zultys system in place, you can make us your authorized retailer and you will get the training materials along with access to great Partnership Programs to protect your investment. For more information on anything in this blog, please contact Phones Plus, Inc. at 262-784-2311 today and we will be happy to help you out with all of your business telecommunication needs!